At Skechers we want you to feel confident standing behind our products, and we understand that an important part of that is developing quality products that you would expect from our company.
Our customer service team can be reached via email.
Skechers Enquiry : enquiry@skecherssin.com
Please include the following information:
1. Your contact information (name, phone number, email address)
2. Copy of the Original Receipt
3. Photos of the product (top view, side view, outsole and affected/defective area)
4. The model number , which is usually indicated on the inside of shoe near the tongue or collar area
If you are inquiring about a light up shoe, please first try pressing and holding the On/Off button for 5 seconds to restart the lighting mechanism. If you still have the issue, please contact our customer service team.
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